Service within warranty period

  Service within warranty period

  1.After the project is delivered to the user for acceptance,the company can provide paternity service or arrange at least one technician to stay on the site for immediate technical guidance,equipment maintenance,maintenance and repair within the first 1 month.

  2.When the warranty expires,the equipment will be tested again.Any fault shall be solved by the manufacturer at its own expense and recognized by the user.

  3.The manufacturer provides 24-hour hotline service during the warranty period.The manufacturer provides the customer with at least 2 contact telephone service Numbers.Calls will be answered within 30 minutes.

  4.If the system fails during the warranty period,the manufacturer shall ensure to arrive at the site of the user within one working day after receiving the notification from the user and remove the fault within 24 hours.After the repair,the manufacturer will send two copies of the report to the user,including the cause of the fault,the solution,the time needed to complete the repair and the date of normal operation.